When we’re notified that you're entitled to a reward, you’ll be sent an email detailing how you can make your claim. This email will be sent to the email address you provided during your sign-up process so be sure to check that inbox. The email will contain a link which is unique to you, and your reward entitlement, and will detail the date by which you must make your reward selection! When you act on the link you’ll be directed to our secure webpages so that you can make your reward choice and provide us with the information we need to deliver it to you.

Our webpages will present you with the items to which you are specifically entitled, and you need to follow the simple on-screen instructions.

You’ll be asked to enter your nominated address to receive delivery, and to confirm both the item you have chosen and the details you have given. We’ll send an email acknowledging this information, and then organise to send your reward to your nominated address. It's that simple!

If your choice involves a digital Gift Card then, this will be sent to the email address you provide within three [3] working days. If your reward is a physical product then we will arrange for this to be delivered to the postal address you provide by our logistics partners. Please allow up to twenty-eight [28] days for delivery.

For digital Gift Cards, the issuance email you’ll receive will contain the necessary redemption instructions telling you exactly how to use the digital Gift Card. It will also provide information on the T&Cs applicable to the Gift Card, published by the issuer.

Confirmation of your reward entitlement will only be provided once any necessary validation process, or applicable eligibility period, has been completed. In most cases this takes 30 days. You’ll then be sent an email detailing how to claim your reward. This email will be sent to the email address you provided during your sign-up process so be sure to check that inbox. The email will contain a link which is unique to you, and your reward entitlement, and will detail the date by which you must make your reward selection! When you act on the link, you’ll be directed to our secure webpages to make your reward choice and to provide the information we need to get it to you.

We’ll organise to send your reward to the address you give us during the reward selection process. If your choice involves a digital Gift Card then, this will be sent to the email address you provide within three [3] working days. If your reward is a physical product then we will arrange for this to be delivered to the postal address you provide by our logistics partners. Please allow up to twenty-eight [28] days for delivery.

For digital Gift Cards, the issuance email you’ll receive will contain the necessary redemption instructions telling you exactly how to use the digital Gift Card. It will also provide information on the T&Cs applicable to the Gift Card, published by the issuer.

If your choice involves a digital Gift Card then, this will be sent to the email address you provide within three [3] working days. If your reward is a physical product then we will arrange for this to be delivered to the postal address you provide by our logistics partners. Please allow up to twenty-eight [28] days for delivery.

This email will be sent to the email address you provided during your sign-up process so be sure to check that inbox. The email will contain a link which is unique to you, and your reward entitlement, and will detail the date by which you must make your reward selection! If you do not act on the link by the notified expiry date then, unfortunately the link will expire and will no longer be usable. We are unable extend the validity of reward links and, we cannot reissue emails or create new links with alternative claim periods.

When a reward entitlement is validated and any qualifying period completed, we’ll issue an email to the email address provided during your sign-up process confirming your reward eligibility. That email will contain a link which is unique to you, and your reward entitlement, and will detail the date by which you must make your reward selection! If you do not act on the link by the notified expiry date then, unfortunately the link will expire and will no longer be usable. Not acting by the links expiry date means that you will lose your entitlement to a reward. We are unable extend the validity of reward links and, we cannot reissue emails or create new links with alternative claim periods.

If your choice involves a digital Gift Card then, this will be sent to the email address you provide within three [3] working days. If your reward is a physical product then we will arrange for this to be delivered to the postal address you provide by our logistics partners. Please allow up to twenty-eight [28] days for delivery.

The rewards which you are entitled to will have been detailed during your sign-up process, and form part of any associated contract. Unfortunately, we cannot change rewards for alternative items or exchange for cash, or a cash equivalent. The link which allows you to claim your reward is unique to you and is programmed for your personal reward entitlement. It can only be used once, to make a single selection from the available rewards. Once you have chosen your reward, provided us with appropriate delivery details, and confirmed that all details are correct, your choice is locked.

The link which allows you to claim your reward is unique to you, and your reward entitlement. It can only be used once, to make a single reward selection. Once you have chosen your reward, provided us with appropriate delivery details, and confirmed that all details are correct, your choice is locked. Unfortunately, you are unable to change that record once the confirmation check is made. The email address you submit will be the email address we’ll use to automatically send a digital Gift Card to. If you need to change the delivery address for a physical product please contact enquiries@redeemacode.com. Please note, we will require proof of identity in order to make any changes.

Please check your junk email. We send out our eligibility confirmation emails, detailing who has rewarded you and providing information on how to claim your reward entitlement, from noreply@redeemacode.com

On the email you receive providing your digital Gift Card you'll find the expiry date clearly detailed, together with a link to any applicable T&Cs published by the issuer. Each Gift Card may have a different period of expiry but, don't worry, all of the Gift Cards we issue give you at least twelve [12] months to use them!

No worries, please contact us at enquiries@redeemacode.com providing us with details of your digital Gift Card and we’ll take a look for you.

Simply contact us at enquiries@redeemacode.com and we'll get these resent to you.

If your physical product reward is visibly damaged on delivery, please do not accept the delivery. Note on the carrier’s consignment sheet that the item is ‘Damaged’ and that it is rejected, along with a brief description of how or where the item has been damaged. If you do happen to accept the delivery and then discover the reward is damaged please do not use the item and report to us at enquiries@redeemacode.com within 48 working hours.

All of the physical rewards that we supply are supported by a manufacturer’s warranty (subject to registration, if necessary), details of which will be provided in the accompanying documentation. If you have a problem with the product in the first 28 days following delivery then, please contact us at enquiries@redeemacode.com. If you have a problem with the product after 28 days have elapsed then, please follow the manufacturer’s warranty procedure.

The basis on which you become eligible for a reward will be advised to you during your sign-up process. You will be told of the qualifying criteria, actions or behaviours that need to be completed, any cooling-off period that applies and timescales involved. In most cases this will take up to 30 days. We are unable to query the status of your eligibility until these criteria have been met. Obviously, we’d only expect to be notified if you are entitled to a reward so, we may need to refer you back to the contracting party for assistance.

We act on behalf of businesses who offer rewards, incentives and gifts in attachment to a contractual sign-up, when they’re awarding competition prizes or possibly recognising customer or employee loyalty. Those businesses notify us of your reward entitlement once any necessary validation process, or applicable eligibility period, has been completed so that we can make the arrangements necessary to get the reward to you. In most cases this takes the business about thirty [30] days. You’ll then be sent an email detailing how to claim your reward. This email will be sent to the email address you provided to that business so be sure to check that inbox. The email will contain a link which is unique to you, and your reward entitlement, and will detail the date by which you must make your reward selection! When you act on the link you’ll be directed to our secure webpages to make your reward choice and to provide the information we need to get it to you

We act on behalf of businesses who offer rewards, incentives and gifts as an attachment to a contractual sign-up, when they’re awarding competition prizes or possibly recognising audience loyalty. We offer access to a wide portfolio of digital content and physical product ranges, together with various technology solutions, that offer convenience and peace-of-mind to successfully completing reward activations. We will have been asked to communicate with you through one of these associations and, our role is simply to ensure that you receive the reward to which you are entitled.

We securely store any data that you provide to us, exclusively to comply with the legal obligations associated with your sign-up and, to ensure you receive the reward you are entitled to. We will not use your data for any other purpose. All Personally Identifiable Information (PII) we receive or collect is held encrypted in our systems for transactional reference only as long as appropriate. Once reward links expire, we will store your email address for a further 12 months to allow us to support any queries. After this period, all email addresses will be automatically deleted.

Please email us at enquiries@redeemacode.com and we will make our best effort to provide support, though we might need to refer you to the party you completed the sign-up with. We usually reply within 48 business hours.

Redeemacode.com is managed and operated by Avinity Limited, Unit 7 Treadaway Tech Centre, Treadaway Hill, Loudwater, High Wycombe, Buckinghamshire, HP10 9RS, United Kingdom.