redeemacode is an innovative online platform which enables businesses and organisations to efficiently and effectively engage with their audiences, to deliver strategic promotions and marketing campaigns, using digitally delivered content.

Emails and messages, originating from redeemacode, typically show the brand identity of our involved Affinity Partner, identifying who we are acting on behalf of in sending the communication, and contain a secure link to our own dedicated servers. The secure link is unique to each individual recipient, and is programmed to enable them to receive - or claim - the reward they're entitled to.

redeemacode is not a retail company, and we do not enter into contracts of sale with individual consumers. We provide our services exclusively to non-personal legal entities, corporations, firms etc and government agencies. We do not charge recipients for the rewards that we send, nor do we levy any delivery surcharges, all of the involved costs are met by our Affinity Partners.

Redeemacode's Affinity Partners are the businesses and organisation that we act on behalf of, in the provision of rewards and benefits. These partnerships are formed based on our ability to provide audiences with access to particular products and digital services, or in providing certain technological solutions.  Where necessary we share limited personal data with an Affinity Partner to enable us to fulfil these requirements but, only with the involved individual’s explicit consent and, only in accordance with our legitimate business interests. Any data shared is subject to strict confidentiality and data protection agreements. If you have any questions about how data is handled between us and an Affinity Partner, please contact us at privacy@avinity.com.

When we’re notified by an Affinity Partner that you're entitled to a benefit, you’ll be sent an email detailing how you can claim your reward. This email will be sent to the email address you gave the Affinity Partner during your sign-up process so be sure to check that inbox. The email will contain a link which is unique to you, and detail the reward(s) your entitled to, and it will clearly state the date by which you must make your reward selection! When you act on the link you’ll be directed to our secure webpages so that you can finalise your reward choice and, if necessary, provide us with the information we need to deliver it to you.

Our webpages will present you with the item(s) to which you are specifically entitled, and will provide you with any simple on-screen instructions that you need to follow

You may be asked to confirm your nominated address to receive delivery of your reward, or make a final selection from options presented. Alternatively, for security you may be asked to confirm details previously given to the Affinity Partner. Once we have the information necessary we’ll send an email in acknowledgement, and then organise to send your reward to your nominated address. It's that simple!

If your choice involves a digital Gift Card then this will be displayed online in 'real-time', or sent to the email address you provide within three [3] working days. If your reward involves a physical product then we will arrange for this to be delivered to the postal address you provide, by our logistics partners. Please allow up to twenty-eight [28] days for delivery of goods.

For digital Gift Cards, please note that the web pages and/or the issuance email you’ll receive will contain the necessary redemption instructions telling you exactly how to use the digital Gift Card. Please note, each retailer's digital Gift Card is subject to its own terms, conditions and exclusions such as where it can be used, expiration dates or regional restrictions.

Confirmation of your reward entitlement will only be provided once any necessary validation process, or applicable eligibility period, has been completed. In most cases this takes 30 days. You’ll then be sent an email detailing how to claim your reward. This email will be sent to the email address you provided during your sign-up process so be sure to check that inbox. The email will contain a link which is unique to you, and your reward entitlement, and will detail the date by which you must make your reward selection! When you act on the link, you’ll be directed to our secure webpages to make your reward choice and to provide the information we need to get it to you.

We’ll organise to send your reward to the address you give us during the reward selection process. If your choice involves a digital Gift Card then, this will be sent to the email address you provide within three [3] working days. If your reward is a physical product then we will arrange for this to be delivered to the postal address you provide by our logistics partners. Please allow up to twenty-eight [28] days for delivery.

For digital Gift Cards, the issuance email you’ll receive will contain the necessary redemption instructions telling you exactly how to use the digital Gift Card. It will also provide information on the T&Cs applicable to the Gift Card, published by the issuer.

If your choice involves a digital Gift Card then, this will be sent to the email address you provide within three [3] working days. If your reward is a physical product then we will arrange for this to be delivered to the postal address you provide by our logistics partners. Please allow up to twenty-eight [28] days for delivery.

This email will be sent to the email address you provided during your sign-up process so be sure to check that inbox. The email will contain a link which is unique to you, and your reward entitlement, and will detail the date by which you must make your reward selection! If you do not act on the link by the notified expiry date then, unfortunately the link will expire and will no longer be usable. We are unable extend the validity of reward links and, we cannot reissue emails or create new links with alternative claim periods.

AnWhen a reward entitlement is validated and any qualifying period completed, we’ll issue an email to the email address provided during your sign-up process confirming your reward eligibility. That email will contain a link which is unique to you, and your reward entitlement, and will detail the date by which you must make your reward selection! If you do not act on the link by the notified expiry date then, unfortunately the link will expire and will no longer be usable. Not acting by the links expiry date means that you will lose your entitlement to a reward. We are unable extend the validity of reward links and, we cannot reissue emails or create new links with alternative claim periods. 

If your choice involves a digital Gift Card then, this will be sent to the email address you provide within three [3] working days. If your reward is a physical product then we will arrange for this to be delivered to the postal address you provide by our logistics partners. Please allow up to twenty-eight [28] days for delivery.

The rewards which you are entitled to will have been decided upon by the Affinity Partner and will have been detailed during your sign-up process, and form part of any associated contract. Unfortunately, we cannot change rewards for alternative items or exchange for cash, or a cash equivalent, in any circumstances. The link which allows you to claim your reward is unique to you and is programmed for your personal reward entitlement. It can only be used once, to make a single selection from the available rewards. Once you have chosen your reward, provided us with appropriate delivery details, and confirmed that all details are correct, your choice is locked.

The link which allows you to claim your reward is unique to you, and your reward entitlement. It can only be used once, to make a single reward selection. Once you have chosen your reward, provided us with appropriate delivery details, and confirmed that all details are correct, your choice is locked. Unfortunately, you are unable to change that record once the confirmation check is made. The email address you submit will be the email address we’ll use to automatically send a digital Gift Card to. If you need to change the delivery address for a physical product please contact enquiries@redeemacode.com. Please note, we will require proof of identity in order to make any changes.

Please check your junk email and spam folders. We send out our eligibility confirmation emails, detailing who has rewarded you and providing information on how to claim your reward entitlement, from noreply@redeemacode.com

On the email you receive providing your digital Gift Card you'll find the expiry date clearly detailed, together with a link to any applicable T&Cs published by the issuer. Each Gift Card may have a different period of expiry but, don't worry, all of the Gift Cards we issue give you at least six [6] months to use them!

No worries, please contact us at enquiries@redeemacode.com providing us with details of your digital Gift Card and we’ll take a look for you.

If it's still valid and it's prior to its expiry date, simply contact us at enquiries@redeemacode.com and we'll get it resent to you. 

If your physical product reward is visibly damaged when the carrier arrives, please do not accept the delivery. Note on the delivery company’s consignment sheet that the item is ‘Damaged’ and that it is rejected, along with a brief description of how or where the item has been damaged. If you do happen to accept the delivery and then discover the reward is damaged please do not use the item and report to us at enquiries@redeemacode.com within 48 working hours.

All of the physical rewards that we supply are supported by a manufacturer’s warranty (subject to registration, if necessary), details of which will be provided in accompanying documentation. If you have a problem with the product in the first 28 days following delivery then, please contact us at enquiries@redeemacode.com. If you have a problem with the product after 28 days have elapsed then, please follow the manufacturer’s warranty procedure.

The basis on which you become eligible for a reward will be advised to you by the Affinity Partner, during your sign-up process or as part of the applicable Terms and Conditions. You will be told of any qualifying criteria, actions or behaviours that need to be completed, any cooling-off period that applies and timescales involved. In most cases this will take up to 30 days. We are unable to query the status of your eligibility until these criteria have been met. Obviously, we’d only expect to be notified by the Affinity Partner if you are confirmed as entitled to a reward so, we may need to refer you back to the Affinity Partner for assistance.

We act on behalf of our Affinity Partners who offer rewards, incentives and gifts in attachment to a contractual sign-up, when they’re awarding competition prizes or possibly recognising customer or employee loyalty. Those businesses notify us of your reward entitlement once any necessary validation process, or applicable eligibility period, has been completed so that we can make the arrangements necessary to get the reward to you. In most cases this takes the Affinity Partner about thirty [30] days. You’ll then be sent an email detailing how to claim your reward. This email will be sent to the email address you provided to that business so be sure to check that inbox. The email will contain a link which is unique to you, and your reward entitlement, and will detail the date by which you must make your reward selection! When you act on the link you’ll be directed to our secure webpages to make your reward choice and to provide the information we need to get it to you

We act on behalf of our Affinity Partners who offer rewards, incentives and gifts as an attachment to a contractual sign-up, when they’re awarding competition prizes or possibly recognising audience loyalty. We offer access to a wide portfolio of digital content and physical product ranges, together with various technology solutions, that offer convenience and peace-of-mind to successfully completing reward activations. We will have been asked to communicate with you through one of these partnerships and, our role is simply to ensure that you receive the reward to which you are entitled.

We securely store any data that you provide to us, exclusively to comply with the legal obligations associated with your entitlement and, to ensure you receive the reward you are eligible for. We will not use your data for any other purpose. All Personally Identifiable Information (PII) we receive or collect is held encrypted in our systems for transactional reference only as long as appropriate. We only collect essential data. Once reward links expire, we will store your email address for a further 12 months to allow us to support any queries. After this period, all email addresses and associated records will be automatically deleted.

Please use our Contact Us feature, or email us at enquiries@redeemacode.com, and we will make our best effort to provide support (though we might need to refer you to the Affinity Partner that has asked us to communicate with you). We usually reply within 48 business hours.

redeemacode.com is an online reward and recognition portal operated by Avinity Limited, Unit 7 Treadaway Tech Centre, Treadaway Hill, Loudwater, High Wycombe, Buckinghamshire, HP10 9RS, United Kingdom.